Verification
Learn how to get verified to build trust and stand out in the marketplace.
Why Get Verified?
Verification helps you build trust and attract more clients.
Verified Badge
Display a verified badge on your profile that shows clients your credentials have been reviewed.
Higher Visibility
Verified coaches appear higher in search results and are featured more prominently in the marketplace.
Client Trust
Clients are more likely to book with coaches who have verified their qualifications.
Exclusive Avatar
Unlock the exclusive "Elite Personal Trainer" avatar only available to verified coaches.
Required Documents
Prepare the following documents for verification.
1
Government ID
A clear photo of your government-issued ID (passport, driver's license, or national ID card) to verify your identity.
2
Professional Certifications
Copies of your fitness certifications (e.g., NASM, ACE, ISSA, REPs). Ensure certificates show your name and are current.
3
Insurance Certificate
Proof of professional liability insurance covering your coaching services.
4
Additional Qualifications (Optional)
Any additional certifications, degrees, or specialized training relevant to your coaching services.
Note
All documents should be clear, legible, and show relevant information. Blurry or partially visible documents may delay verification.
Verification Process
Here's what to expect during verification.
1
Submit Documents
Go to Verification from your dashboard and upload all required documents.
2
Initial Review
Our system performs an initial automated check of your documents. You'll see a "Pending" status while this happens.
3
Manual Review
Our verification team reviews your documents and credentials. This typically takes 2-5 business days.
4
Verification Decision
You'll receive an email notification with the result. If approved, your verified badge appears immediately.
Warning
If verification is rejected, you'll receive feedback on what was missing or incorrect. You can resubmit with updated documents.
Maintaining Verification
Keep your verified status active with updated documents.
1
Certificate Renewals
When your certifications expire, upload renewed certificates to maintain verification status.
2
Insurance Updates
Ensure your insurance coverage remains current. Upload new certificates when your policy renews.
3
Status Monitoring
Check your verification status in your dashboard. We'll notify you when documents are approaching expiration.
Pro Tip
Set calendar reminders 30 days before your certifications expire to ensure you have time to renew and re-upload documents.