Privacy Policy

1. Introduction

Welcome to FitConnect, a trading name of AMW Media Ltd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account (name, email address, phone number)
• Complete your profile (profile photo, bio, fitness goals, health information)
• Book coaching sessions (scheduling preferences, location)
• Make payments (payment card details processed by our payment provider)
• Communicate with coaches or our support team (message content)
• Apply to become a coach (certifications, experience, background information)

Information Automatically Collected

When you access the Platform, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• Location data (general location based on IP address, precise location if permitted)
• Usage data (features used, actions taken, session duration)

Health and Fitness Information

To provide personalized coaching services, we may collect health-related information such as:

• Physical measurements (height, weight, body measurements)
• Fitness goals and exercise history
• Dietary preferences and restrictions
• Progress photos and workout logs
• Medical conditions or injuries (only if you choose to share)

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Connect you with appropriate coaches based on your goals
• Process payments and transactions
• Facilitate communication between clients and coaches
• Track your fitness progress and provide insights
• Send administrative information (confirmations, updates, security alerts)
• Respond to your inquiries and provide customer support
• Improve and optimize the Platform
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations
• Generate AI-assisted workout and meal plan suggestions (see Section 12A)

4. Information Sharing

We may share your information in the following circumstances:

With Coaches and Clients

When you book a session, your profile information, fitness goals, and relevant health data will be shared with your coach to facilitate your training. Coaches' profiles are visible to potential clients.

With Service Providers

We share information with third-party service providers who perform services on our behalf. These providers are categorized below:

Infrastructure & Platform Services

• Supabase: Database hosting, authentication, and file storage

Payment Services

• Stripe: Payment processing, subscription billing, and financial transactions

Communication Services

• Resend: Transactional email delivery (booking confirmations, notifications)
• Zoom Video Communications: Video conferencing for online coaching sessions
• Google (Meet): Video conferencing integration for online sessions

AI and Machine Learning Services

• Google Cloud AI (Gemini): AI-powered features including workout plan generation, meal plan suggestions, exercise alternatives, food substitutions, macro calculations, and progress analysis. Personal data processed by AI services is used solely to generate personalized suggestions and is not retained by the AI provider beyond the processing request.

Health and Fitness Data Integrations

• Apple (HealthKit): Health and fitness data synchronization from Apple devices
• Google (Fit): Fitness and activity data from Android devices
• Fitbit: Activity and health data from Fitbit devices
• Garmin: Training and activity data from Garmin devices

Calendar Integrations

• Google Calendar: Session scheduling and calendar synchronization
• Apple Calendar (CalDAV): Session scheduling via CalDAV protocol (see Section 12B)

All service providers are contractually obligated to protect your data and use it only for the specific purposes we direct.

For Legal Purposes

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4A. Health and Calendar Data: What We Never Do

FitConnect takes a strict approach to your sensitive health and calendar data. Regardless of the source (Apple HealthKit, Health Connect, Fitbit, Garmin, Google Calendar, or Apple Calendar), we commit to the following:

• No Advertising: Health and calendar data is never used for advertising or marketing purposes
• No Selling: Health and calendar data is never sold to third parties
• No Third-Party Marketing: Health and calendar data is never shared with third parties for their marketing or advertising purposes
• Minimal Sharing: Health data is only shared with your connected coaches when you explicitly consent
• Easy Revocation: You can revoke access to any connected service at any time via your account settings or your device settings

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

Data Export and Portability

You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (JSON or CSV). To request a data export:

• In-App: Go to Settings → Privacy → Download My Data
• Email: Contact support@getfitconnect.co.uk with subject "Data Export Request"

We will fulfill data export requests within 30 days. Your export will include profile data, workout logs, meal plans, progress photos, message history, and connected device data.

To exercise any of these rights, please contact us at support@getfitconnect.co.uk. We will respond to your request within 30 days.

7. Cookies and Local Storage

7.1 What Are Cookies and Local Storage

Cookies and local storage are small pieces of data stored on your device that help websites remember information about you. We use browser local storage (similar to cookies) to store preferences and improve your experience on FitConnect.

7.2 Cookie Categories We Use

We organize our cookies and local storage into four categories:

Essential (Required)

These are necessary for the Platform to function and cannot be disabled. They include:

• Authentication tokens to keep you logged in
• Security-related data to protect your account
• Core UI state (such as sidebar position)

Location Services (Optional)

If you consent, we detect your approximate location to personalize your experience:

• Purpose: Show coaches near you and display relevant local leaderboards
• Storage key: fitconnect_user_location
• Data cached: City, region, and country (e.g., "Harrow", "Greater London", "United Kingdom")
• Cache duration: 7 days, then refreshed automatically

Preferences (Optional)

If you consent, we remember your choices to improve usability:

• Your cookie consent decision
• Dismissed banners and prompts
• Theme and display preferences

Analytics (Optional)

If you consent, we may collect anonymized usage data to improve the Platform. Currently, we do not use third-party analytics tracking. This category is reserved for future improvements.

7.3 How We Detect Your Location

When you grant location consent, we use your IP address to determine your approximate location:

• Method: IP-based geolocation (we do not use GPS or precise device location)
• Precision: City or town level only (e.g., "High Wycombe", not your street address)
• Third-party service: We use ipapi.co to perform the lookup
• Data stored: Only your city, region, and country are cached locally
• No tracking: Your IP address is not stored or logged by FitConnect

This location data enables the marketplace to show coaches near you and allows you to view local leaderboards for your town, county, and country.

7.4 How to Manage Your Preferences

When you first visit FitConnect, a consent banner will appear at the bottom of the screen. You can:

• Accept All: Enable all optional cookies (location, preferences, analytics)
• Reject All: Disable all optional cookies (essential cookies remain active)
• Manage Preferences: Choose which categories to enable individually

Your consent decision is stored in fitconnect_cookie_consent and applies immediately. You can change your preferences at any time by clicking "Cookie Preferences" in the footer or visiting your Privacy settings.

7.5 What Happens If You Reject Optional Cookies

If you reject optional cookies, the Platform remains fully functional with the following differences:

• Location: Automatic location detection is disabled. You can still manually select your location when searching for coaches or viewing leaderboards.
• Preferences: Some UI preferences may not persist between sessions.
• Analytics: No usage data is collected (currently not implemented).

Essential functionality including account access, bookings, payments, messaging, and all coaching features work normally regardless of your cookie preferences.

8. Third-Party Services

The Platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

External Shopping Links

FitConnect provides links to external grocery retailers (Tesco, Asda, Sainsbury's, and others) to help you purchase ingredients for your meal plans. When you use these shopping links:

• FitConnect only generates shopping list links based on your meal plan ingredients
• No personal data is shared with grocery retailers by FitConnect
• Any information you provide to retailers is subject to their privacy policies
• Purchases, payments, and deliveries are handled entirely by the retailer
• FitConnect does not receive any information about your purchases from retailers

9. Children's Privacy

FitConnect is intended for users aged 18 and older. We do not knowingly collect or solicit personal information from anyone under 18 years of age. If you are under 18, please do not attempt to register for the Platform or send any personal information to us.

If we learn that we have collected personal information from a person under 18, we will delete that information as quickly as possible. If you believe that a child under 18 has provided us with personal information, please contact us immediately at support@getfitconnect.co.uk.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For transfers outside the UK and EEA, we rely on adequacy decisions, Standard Contractual Clauses (SCCs), or other lawful transfer mechanisms approved by the UK Information Commissioner's Office (ICO).

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal compliance.

12. Google Services Integration

FitConnect integrates with various Google services to enhance your experience. This section explains how we use Google APIs and your rights regarding this data.

Google Sign-In (OAuth 2.0)

When you choose to sign in with Google, we access:

• Your basic profile information (name, email address, profile picture)
• Your email address for account identification and communication

We use this information solely to create and authenticate your FitConnect account. We do not post to your Google account or access any other Google services without your explicit consent.

Google Calendar Integration

Coaches and clients can optionally connect their Google Calendar to sync coaching sessions. When you connect Google Calendar, we request access to:

• calendar.events scope: To create, read, and update calendar events for your coaching sessions

We use this access to:

• Automatically add confirmed coaching sessions to your calendar
• Update calendar events when sessions are rescheduled
• Remove calendar events when sessions are cancelled

We only access calendar events created by FitConnect. We do not read, modify, or delete your other calendar events.

Google Calendar Data Protection

Important: In accordance with Google's API Services User Data Policy:

• Google Calendar data is never used for advertising or marketing purposes
• Google Calendar data is never sold to third parties
• Google Calendar data is never shared with third parties except as required to provide our scheduling service
• We only read your existing calendar events to check availability; we do not store copies of your personal calendar events
• You can revoke calendar access at any time via your FitConnect account settings or through Google's permissions page

Google Fit Integration

Clients can optionally connect Google Fit to sync fitness and health data. When you connect Google Fit, we may request access to:

• fitness.activity.read: To read your activity data (steps, active minutes, calories burned)
• fitness.body.read: To read body measurements (weight, body fat percentage)
• fitness.sleep.read: To read sleep data for wellness tracking

We use this data to:

• Display your fitness metrics on your dashboard
• Share relevant data with your connected coaches (with your consent)
• Track progress towards fitness goals and habits
• Verify challenge completion for gamification features

Revoking Google Access

You can disconnect Google services from FitConnect at any time through your account settings. Additionally, you can revoke FitConnect's access to your Google account directly through Google:

• Visit myaccount.google.com/permissions
• Find "FitConnect" in the list of apps with access
• Click "Remove Access" to revoke all permissions

When you disconnect or revoke access, we stop receiving new data from Google services. Previously synced data remains in your FitConnect account unless you request its deletion.

12A. AI Services and Third-Party AI

FitConnect uses artificial intelligence (AI) to enhance user experience and provide personalized fitness and nutrition recommendations. This section explains how AI is used and how your data is processed.

AI Features and Capabilities

AI is used within FitConnect for:

• Workout Plan Generation: Creating personalized exercise routines based on your goals, experience, equipment, and preferences
• Meal Plan Suggestions: Generating meal ideas that meet nutritional targets and accommodate dietary restrictions
• Macro and Calorie Calculations: Computing personalized nutritional targets
• Exercise Alternatives: Suggesting substitute exercises for injuries, equipment limitations, or preferences
• Food Substitutions: Recommending alternative ingredients for allergies, dietary needs, or availability
• Progress Analysis: Analyzing your fitness data to provide insights
• Content Assistance: Helping coaches create product descriptions

Third-Party AI Provider

FitConnect uses Google Cloud AI services (including Gemini models) to power AI features. When you use AI-powered features:

• Your relevant data (goals, measurements, preferences) is sent to Google Cloud AI to generate personalized suggestions
• Data is processed solely for the purpose of generating your requested content
• Google Cloud AI does not retain your personal data after processing the request
• AI responses are returned to FitConnect for display to you or your coach

AI Data Protection

Important: In accordance with Apple App Store requirements and our commitment to transparency:

• AI-generated content is clearly identified as AI-assisted within the Platform
• Personal data sent to AI services is minimized to only what's necessary for the request
• AI providers are bound by data processing agreements that protect your information
• AI features are optional; you can use FitConnect without AI-generated content
• Coaches review and approve all AI-generated content before it's shared with clients

Opting Out of AI Features

You can choose not to use AI-powered features. AI suggestions are always optional, and coaches can create all content manually. If you have concerns about AI processing your data, please discuss with your coach or contact us at support@getfitconnect.co.uk.

12B. Apple Calendar (CalDAV) Integration

FitConnect supports calendar synchronization with Apple Calendar and other CalDAV-compatible calendar services (such as iCloud Calendar, Fastmail, and other providers).

How CalDAV Integration Works

When you connect your Apple Calendar or CalDAV calendar:

• You provide your CalDAV server credentials (username and app-specific password)
• FitConnect uses the CalDAV protocol to create, update, and delete calendar events
• We only create events for your FitConnect coaching sessions

Data We Store

To maintain your calendar connection, we securely store:

• Encrypted Credentials: Your CalDAV access credentials, encrypted at rest
• Server URL: The CalDAV server endpoint for your calendar provider
• Calendar Identifier: Reference to the calendar where events are created
• Event References: IDs of calendar events created by FitConnect

CalDAV Data Protection

• Credentials are encrypted using industry-standard encryption
• We only access your calendar to manage FitConnect session events
• We do not read or access your other calendar events
• We recommend using app-specific passwords rather than your main account password

Disconnecting CalDAV

You can disconnect your CalDAV calendar at any time through Settings → Integrations → Apple Calendar. Upon disconnection:

• Your credentials are immediately deleted from our systems
• Future sessions will not be added to your calendar
• Existing events remain on your calendar until manually deleted

13. Apple HealthKit Integration

FitConnect integrates with Apple HealthKit to provide comprehensive health and fitness tracking for iOS users. This integration is optional and requires your explicit consent.

Data We Access from HealthKit

With your permission, we may read the following data types from Apple HealthKit:

• Activity Data: Steps, active energy burned, exercise minutes, stand hours
• Workout Data: Workout type, duration, distance, calories burned
• Body Measurements: Weight, height, body fat percentage, body mass index
• Heart Data: Resting heart rate, heart rate variability (for recovery tracking)
• Sleep Data: Sleep duration, sleep stages (if available)

How We Use HealthKit Data

HealthKit data is used exclusively to:

• Display your health metrics on your FitConnect dashboard
• Track progress toward fitness goals set with your coach
• Auto-complete habits linked to activity metrics (e.g., step goals)
• Verify challenge completion for gamification features
• Share relevant metrics with your connected coaches (with your explicit consent)

HealthKit Data Protection

Important: In accordance with Apple's requirements and our commitment to your privacy:

• HealthKit data is never used for advertising or marketing purposes
• HealthKit data is never sold to third parties
• HealthKit data is never shared with third parties for their marketing purposes
• HealthKit data is stored securely using encryption and transmitted only over secure connections
• Access to your HealthKit data can be revoked at any time through iOS Settings

Revoking HealthKit Access

You can revoke FitConnect's access to HealthKit at any time:

• Go to iOS Settings → Privacy & Security → Health → FitConnect
• Toggle off any data types you no longer wish to share
• Or disable all access by turning off FitConnect entirely

When you revoke HealthKit access, we stop receiving new data from Apple Health. Previously synced data remains in your FitConnect account unless you request its deletion through our data deletion process.

13A. Health Connect Integration (Android)

FitConnect integrates with Health Connect on Android devices to provide comprehensive health and fitness tracking. Health Connect is Android's centralised platform for storing and sharing health data between apps. This integration is optional and requires your explicit consent.

Data We Access from Health Connect

With your permission, we may read the following data types from Health Connect:

• Activity Data: Steps, distance, calories burned, active minutes
• Exercise Data: Workout type, duration, intensity
• Body Measurements: Weight, height, body fat percentage
• Heart Rate: Resting heart rate and heart rate during exercise
• Sleep Data: Sleep duration and sleep stages

How We Use Health Connect Data

Health Connect data is used exclusively to:

• Display your health metrics on your FitConnect dashboard
• Track progress towards fitness goals set with your coach
• Auto-complete habits linked to activity metrics
• Verify challenge completion for gamification features
• Share relevant metrics with your connected coaches (with your explicit consent)

Health Connect Data Protection

Important: In accordance with Google Play requirements and our commitment to your privacy:

• Health Connect data is never used for advertising or marketing purposes
• Health Connect data is never sold to third parties
• Health Connect data is never shared with third parties for their marketing purposes
• Health Connect data is stored securely using encryption and transmitted only over secure connections
• Access to your Health Connect data can be revoked at any time through your Android device settings or your FitConnect account settings

Revoking Health Connect Access

You can revoke FitConnect's access to Health Connect at any time:

• Via Android Settings: Go to Settings → Privacy → Health Connect → FitConnect → Remove all permissions
• Via FitConnect: Go to Settings → Integrations → Health Connect → Disconnect

When you revoke access, we stop receiving new data from Health Connect. Previously synced data remains in your FitConnect account unless you request its deletion.

14. Fitbit Integration

FitConnect can connect to your Fitbit account to sync fitness and health data from your Fitbit devices. This integration uses the official Fitbit Web API.

Data We Access from Fitbit

With your authorization, we may access:

• Activity & Exercise: Steps, distance, floors climbed, active minutes, logged exercises
• Body & Weight: Weight logs, body fat percentage, BMI
• Sleep: Sleep duration, sleep stages, sleep score
• Heart Rate: Resting heart rate, heart rate zones during exercise

How We Use Fitbit Data

• Sync your activity data to display on your FitConnect dashboard
• Track progress towards fitness goals and habits
• Share relevant metrics with your connected coaches
• Verify challenge completion for gamification features

Revoking Fitbit Access

You can disconnect Fitbit from FitConnect at any time:

• Through FitConnect: Settings → Integrations → Fitbit → Disconnect
• Through Fitbit: Visit fitbit.com/settings/applications and revoke FitConnect's access

15. Garmin Integration

FitConnect integrates with Garmin Connect to sync training data from your Garmin devices. This integration uses the official Garmin Connect API.

Data We Access from Garmin

With your authorization, we may access:

• Activity Summaries: Daily steps, calories, distance, active minutes
• Workout Data: Running, cycling, swimming, strength training activities with detailed metrics
• Body Composition: Weight and body composition data from Garmin Index scales
• Sleep Data: Sleep duration, sleep stages, sleep score
• Stress & Recovery: Stress levels, Body Battery, HRV status

How We Use Garmin Data

• Display your training metrics and activity data on your dashboard
• Track progress towards fitness goals set with your coach
• Auto-complete habits linked to activity metrics
• Share relevant training data with your connected coaches

Revoking Garmin Access

You can disconnect Garmin from FitConnect at any time:

• Through FitConnect: Settings → Integrations → Garmin → Disconnect
• Through Garmin: Visit Garmin Connect Settings → Connected Apps → Revoke FitConnect access

16. Video Conferencing (Zoom & Google Meet)

FitConnect enables online coaching sessions through video conferencing integrations. Coaches can connect their accounts to create video meeting links for their sessions.

Zoom Integration

When coaches connect their Zoom account, we request access to:

• Create meeting links for scheduled coaching sessions
• Update or cancel meetings when sessions are rescheduled or cancelled
• Access basic user information (display name, email) to identify the connected account

Data We Store from Zoom

When a coach connects their Zoom account, we store:

• OAuth Tokens: Encrypted access and refresh tokens to maintain the connection
• Account Identifiers: Zoom user ID and account email to identify the connected account
• Meeting IDs: References to meetings created for coaching sessions

Important: FitConnect does not record, store, or have access to the content of your video calls. All video sessions are conducted directly through Zoom's infrastructure and are subject to Zoom's Privacy Policy.

Your Rights Regarding Zoom Data

You have the following rights concerning Zoom data processed through FitConnect:

• Access: View your Zoom connection status and stored data in Settings → Integrations → Zoom
• Disconnection: Remove the Zoom integration at any time through your integration settings
• Deletion: Request deletion of all Zoom-related data by contacting support@getfitconnect.co.uk
• Portability: Request a copy of your Zoom integration data in a machine-readable format

How to Exercise Your Zoom Data Rights

You can exercise your rights regarding Zoom data through the following methods:

• In-App: Navigate to Settings → Integrations → Zoom → Disconnect to remove the integration and delete stored tokens
• Email: Contact support@getfitconnect.co.uk with "Zoom Data Request" in the subject line for access, deletion, or portability requests
• Via Zoom: Visit marketplace.zoom.us → Installed Apps → Find FitConnect → Remove to revoke access directly through Zoom

What Happens When You Disconnect Zoom

When you disconnect Zoom from FitConnect or revoke access through the Zoom Marketplace:

• Your OAuth tokens are immediately deleted from our systems
• We can no longer create or manage Zoom meetings on your behalf
• Existing meeting links for future sessions will remain valid until the meetings occur or are manually deleted in Zoom
• Historical records of which sessions used Zoom may be retained for audit purposes

Zoom Marketplace Compliance

FitConnect complies with Zoom App Marketplace requirements including handling deauthorization events. When you remove FitConnect from your Zoom account via the Zoom Marketplace, we receive a webhook notification and automatically delete your OAuth tokens and Zoom-related data.

Google Meet Integration

When Google Calendar is connected, coaches can generate Google Meet links for online sessions. We only create meeting links; we do not record or access meeting content.

17. Mobile Application Permissions

The FitConnect mobile application may request the following device permissions to provide our services:

Camera Access

Used to:

• Take and upload progress photos
• Take profile pictures
• Scan QR codes for quick actions

Camera access is only activated when you explicitly use these features.

Photo Library Access

Used to:

• Select existing photos for progress tracking
• Upload profile pictures from your gallery
• Save images generated by the app

Microphone Access

Used for:

• Audio during video coaching sessions (Zoom/Google Meet)
• Voice notes and audio messages (if enabled)

Microphone access is only active during video calls or when you explicitly record audio. FitConnect does not listen to or record audio in the background.

Push Notifications

Used to send you:

• Session reminders and booking confirmations
• New message notifications
• Payment confirmations and receipts
• Challenge updates and achievement notifications
• Important account and security alerts

You can manage notification preferences in your device settings or within the app.

Location Services (Optional)

If enabled, used to:

• Find coaches near your location
• Display location-based leaderboards
• Improve coach discovery recommendations

Location access is optional and can be disabled at any time in your device settings.

Biometric Authentication (Optional)

If your device supports Face ID or Touch ID, you can enable biometric authentication for quick and secure login. Biometric data is processed entirely on your device and is never transmitted to or stored by FitConnect.

17A. Local Data Storage and Caching

FitConnect stores certain data locally on your device to improve performance and enable offline access to key features.

Data Stored Locally

• Workout Plans: Your current workout programs for offline viewing
• Meal Plans: Your current nutrition plans and recipes
• Workout Logs: Recent workout entries pending sync
• Profile Data: Your profile information for quick access
• Preferences: App settings and display preferences

Local Data Protection

• Local data is encrypted using your device's native encryption capabilities
• Sensitive data (health metrics, progress photos) is stored in secure app storage
• Local data is synced to our servers when connectivity is available
• Clearing app data or uninstalling the app removes all locally stored information

Offline Mode

When offline, you can view previously synced workout and meal plans, log workouts locally, and access your profile. Changes made offline will sync automatically when you reconnect.

18. Account Deletion

You have the right to delete your FitConnect account at any time. This section explains how to delete your account and what happens to your data.

How to Delete Your Account

You can delete your account through the following methods:

• In-App: Go to Settings → Account → Delete Account
• Email: Send a request to support@getfitconnect.co.uk with subject "Account Deletion Request"

What Happens When You Delete Your Account

Immediately deleted:

• Your profile information (name, bio, profile photo)
• Your fitness goals and preferences
• Your progress photos
• Your meal plans and workout plans
• Your connected device data (HealthKit, Fitbit, Garmin)
• Your notification preferences

Retained for 30 days (then deleted):

• Account recovery data (in case you change your mind)
• Backup copies in our disaster recovery systems

Retained as required by law:

• Payment transaction records (required for tax and accounting purposes, typically 7 years)
• Legal compliance records
• Fraud prevention data

Note for Coaches: If you have active clients or pending bookings, you will need to complete or transfer these commitments before account deletion can be processed.

Data Export Before Deletion

Before deleting your account, you can request a copy of your data by going to Settings → Privacy → Download My Data. We will provide your data in a machine-readable format (JSON/CSV) within 30 days of your request.

19. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice through in-app notifications or email. We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@getfitconnect.co.uk
• Address:
• Phone: +44 7488 8899 59

For UK-specific privacy inquiries or to contact our Data Protection representative, please email support@getfitconnect.co.uk with "UK GDPR Request" in the subject line.

By using FitConnect, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.