Trust & Verification
Every coach on FitConnect undergoes rigorous credential verification. We ensure you train with qualified, insured, and trustworthy professionals.
Why Verification Matters
Your health and safety are paramount. Our verification process protects you by ensuring every coach meets professional standards.
Credential Verification
Every coach's qualifications are verified against official certification databases and issuing bodies.
Secure Document Storage
All submitted documents are encrypted and stored securely, accessible only to authorised verification staff.
Ongoing Monitoring
Certifications and insurance are monitored for expiration, with automatic reminders for renewal.
Continuous Quality Checks
Client reviews and feedback are monitored to maintain high standards across all verified coaches.
Our Verification Process
A rigorous 4-step process ensures every verified coach meets our high standards
Document Submission
Coaches submit their professional credentials, certifications, and identification documents through our secure portal.
- Government-issued photo ID verification
- Professional certifications (e.g., NASM, ACE, ISSA, REPs)
- Valid liability insurance certificate
- Proof of qualifications and training
Initial Review
Our automated system performs initial checks on submitted documents for authenticity and completeness.
- Document format and validity checks
- Expiration date verification
- Cross-reference with certification bodies
- Completeness assessment
Manual Verification
Our verification team manually reviews each application, contacting certification bodies when necessary.
- Direct verification with issuing organisations
- Background screening checks
- Professional reference verification
- Identity confirmation
Verification Decision
Upon successful verification, coaches receive a verified badge displayed prominently on their profile.
- Verified badge awarded to profile
- Higher visibility in search results
- Access to exclusive avatar rewards
- Enhanced client trust signals
Required Documents
Coaches must provide the following documentation to achieve verified status
Government-Issued ID
RequiredValid passport or driving licence for identity verification
Professional Certifications
RequiredNASM, ACE, ISSA, REPs, or equivalent fitness industry certifications
Liability Insurance
RequiredValid professional liability insurance certificate
Additional Qualifications
OptionalSpecialist certifications, degrees, or advanced training certificates
Verification Timeline
Our verification process is designed to be thorough yet efficient:
- 24-72 hours for standard verifications
- Up to 5 business days for complex cases
- Instant notification when verification is complete
- 30-day reminder before certifications expire