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    Feedback Management | Admin Guide

    Collect, organize, and respond to user feedback. Track feature requests, bug reports, and suggestions to improve the platform.

    Feedback Dashboard

    The Feedback Dashboard aggregates all user feedback submitted through the app, providing insights into user needs and platform issues.

    Bug Reports

    Issues and errors reported by users.

    Feature Requests

    New features and improvements suggested.

    General Feedback

    Comments, praise, and other input.

    Categorizing Feedback

    Properly categorizing feedback helps prioritize and route issues:

    1

    Review incoming feedback

    New feedback appears in the inbox. Read the user's message and any attached screenshots.

    2

    Assign category

    Tag as Bug Report, Feature Request, UX Issue, Performance, or General.

    3

    Set priority

    Mark as Critical, High, Medium, or Low based on impact and frequency.

    4

    Add tags

    Apply relevant tags (e.g., "Mobile", "Payments", "Coach Dashboard") for filtering.

    5

    Assign owner

    Route to the appropriate team or individual for follow-up.

    Feedback Status Workflow

    New

    Freshly submitted, not yet reviewed.

    Under Review

    Being evaluated by the team.

    Planned

    Accepted and scheduled for implementation.

    In Progress

    Currently being worked on.

    Resolved

    Completed and deployed.

    Closed

    Not actionable (duplicate, out of scope, etc.).

    Responding to Feedback

    Keep users informed about their feedback:

    • Acknowledge: Send a quick response confirming receipt
    • Update: Notify users when status changes
    • Close the loop: Let users know when their issue is resolved
    • Thank them: Show appreciation for taking the time to provide feedback

    Use the quick response templates for common acknowledgments to save time.

    Feedback Analytics

    Track feedback trends to identify patterns:

    • Volume Trends: Feedback submissions over time
    • Category Breakdown: Distribution of feedback types
    • Top Issues: Most frequently reported problems
    • Response Time: Average time to first response
    • Resolution Rate: Percentage of feedback addressed

    Use feedback trends to inform product roadmap decisions and resource allocation.