Account Security
Protect your account with two-factor authentication, session management, and security best practices.
Overview
Your FitConnect account contains personal health data, payment information, and private conversations with your coach. We provide several security features to help you keep your account safe.
Two-Factor Authentication (2FA)
Two-factor authentication adds an extra layer of security by requiring a verification code in addition to your password when logging in.
How It Works
1. Enter Your Password
Log in as usual with your email and password.
2. Receive Verification Code
A 6-digit code is sent to your email address.
3. Enter the Code
Enter the code to complete login. Codes expire after 10 minutes.
Enabling 2FA
Go to Settings
Navigate to Settings → Security in your dashboard.
Enable Two-Factor Authentication
Toggle the 2FA switch to enable it.
Verify Your Email
A test code will be sent to confirm your email is working.
Confirmation
Once verified, 2FA is active for all future logins.
We strongly recommend enabling 2FA, especially if you use FitConnect on shared or public devices.
Active Sessions
View and manage all devices and browsers where you're currently logged in.
What You Can See
- Device type - iPhone, Android, Desktop, etc.
- Browser - Chrome, Safari, Firefox, etc.
- Location - Approximate location based on IP
- Last active - When the session was last used
- Current session - Your current device is marked
Managing Sessions
Revoke Individual Session
Click "Revoke" next to any session to log out that device immediately. Useful if you notice an unfamiliar session.
Log Out of All Devices
Use "Log out of all devices" to terminate all sessions except your current one. Do this if you suspect unauthorized access.
You cannot revoke your current session from this screen. To log out of your current device, use the Sign Out button in the menu.
Password Security
Your password is your first line of defense. Follow these best practices:
Use a strong password
At least 12 characters with a mix of letters, numbers, and symbols.
Use a unique password
Don't reuse passwords from other websites or apps.
Use a password manager
Tools like 1Password or Bitwarden help you create and remember strong passwords.
Never share your password
FitConnect staff will never ask for your password. Don't share it with anyone.
Changing Your Password
Go to Settings → Security
Navigate to the security settings in your dashboard.
Click Change Password
You'll need to enter your current password for verification.
Enter New Password
Enter your new password twice to confirm it.
Forgot Your Password?
If you've forgotten your password, you can reset it:
Go to the login page
Visit the FitConnect login page.
Click 'Forgot password?'
Find the link below the login form.
Enter your email
Enter the email address associated with your account.
Check your email
You'll receive a password reset link. Click it to set a new password.
Password reset links expire after 1 hour. If your link has expired, request a new one.
If You Suspect Unauthorized Access
If you notice suspicious activity on your account, take these steps immediately:
Log out of all devices
Use the "Log out of all devices" option in Settings → Security.
Change your password
Set a new, strong password that you haven't used before.
Enable 2FA
If you haven't already, enable two-factor authentication.
Contact support
Let us know about the suspicious activity so we can help investigate.
Frequently Asked Questions
Why do I see sessions from different locations?
Locations are based on IP addresses, which can sometimes show approximate or incorrect locations due to VPNs or mobile networks. If you don't recognize a session, revoke it to be safe.
Can I use biometric login (Face ID, fingerprint)?
Biometric login is available on supported mobile devices through the app. It uses your device's secure biometric system.
What if I lose access to my email?
Contact our support team with proof of identity. We'll help you recover your account through a manual verification process.