Credit System Deep Dive | FitConnect Help Center

Overview

Credits provide a flexible alternative to traditional memberships. Members buy credit packages upfront and use them to book classes, sessions, or services. This model works well for casual users, drop-in visitors, and supplementary services.

Credit Packages

Bundles of credits members can purchase

Class Credits

Assign credit costs to different classes

Auto-Renewal

Automatic credit top-ups when balance is low

Credits vs Memberships

Credit System

Best for:

Occasional/casual visitors
Premium add-on services
Pay-per-class model
Corporate packages
Trial periods

Pros:

Flexibility for members
Upfront revenue
No recurring commitment

Membership System

Best for:

Regular, committed members
All-inclusive access
Predictable revenue
Community building
Long-term retention

Pros:

Predictable recurring revenue
Member commitment
Simpler to manage

Many gyms use both: memberships for core access and credits for premium services like personal training, specialty classes, or spa treatments.

Creating Credit Packages

Access Credit Settings

Navigate to Settings → Credits → Packages and click Create Package.

Configure Package Details

Name: e.g., "10 Class Pack", "Starter Bundle"
Credits: Number of credits in the package
Price: Total package price
Description: What's included

Set Validity Rules

Expiry: How long credits are valid (e.g., 3 months, 1 year, never)
Roll-over: Allow unused credits to carry forward
Freeze: Allow members to pause credit expiry

Configure Restrictions

Class types: Which classes these credits can book
Locations: Valid at specific locations only
Times: Peak vs off-peak restrictions
Member types: Who can purchase this package

Set Up Auto-Renewal (Optional)

Configure automatic repurchase when credits run low:

Trigger threshold (e.g., when below 2 credits)
Which package to auto-purchase
Payment method to charge

Credit Pricing Strategies

Volume Discounts:

Credits

£50

£10/credit

Credits

£90

£9/credit (10% off)

Variable Credit Costs:

Assign different credit values to different classes based on demand, instructor, or time:

Standard Class

1 credit

Yoga, Spin, HIIT

Premium Class

2 credits

Small group PT, Boxing

Specialty Class

3 credits

1:1 Training, Workshops

Assigning Credits to Classes

Methods:

1. Per Class Type

Set a default credit cost for each class type. All instances of that class use this value unless overridden.

2. Per Individual Class

Override the default for specific instances (e.g., a holiday special class might cost more or less).

3. Time-Based Pricing

Different credit costs for peak vs off-peak times. Encourage members to book during quieter periods with lower credit costs.

Member Credit Management

Member View

Members can see in their app/portal:

Current credit balance
Credit expiry dates
Transaction history
Purchase more credits
Set up auto-renewal

Staff Actions

Staff can manage member credits:

Add credits manually (gift, compensation)
Remove/adjust credits
Extend expiry dates
Transfer credits between members
View complete credit history

All manual credit adjustments are logged in the activity log with staff ID, reason, and timestamp for full auditability.

Bonus & Promotional Credits

Types of Bonus Credits

Welcome bonus: Free credits when member joins
Referral bonus: Credits for successful referrals
Birthday bonus: Credits on member's birthday
Loyalty bonus: Extra credits with package purchases
Compensation: Credits for service issues
Promotional: Time-limited offers

Example: "Buy 10, Get 2 Free"

Member purchases 10-credit package → System automatically adds 2 bonus credits. You can configure bonus credits to have different expiry rules (e.g., use within 30 days).

Expiry & Roll-Over Rules

Expiry Options

• Fixed period: 30, 60, 90 days from purchase

• Calendar-based: End of month/quarter/year

• Never expire: Credits valid indefinitely

• Rolling: Each credit expires X days after earning

Roll-Over Rules

• No roll-over: Credits expire strictly

• Partial: Up to X% of unused credits carry over

• Full: All unused credits extend to next period

• One-time: Roll over once, then expire

Be clear about expiry policies at purchase time. Consider sending reminders before credits expire to encourage usage and member satisfaction.

Reporting & Analytics

Credit Analytics Dashboard

Sales Metrics

Packages sold by type
Revenue from credit sales
Average package value
Conversion rates

Usage Metrics

Credits used vs purchased
Usage rate by member segment
Popular redemption times
Credits expiring soon

Liability Tracking

Outstanding credit balance (liability)
Expiring credits value
Deferred revenue calculation
Member credit aging

Member Insights

Members with low balance
High-value credit members
Inactive credit holders
Repurchase patterns

Frequently Asked Questions

Can credits be refunded?

You control refund policies. Options include full refund of unused credits, pro-rata refund, or store credit only. Bonus credits typically aren't refundable.

What happens to credits if someone cancels their membership?

Credits remain usable until they expire, regardless of membership status (configurable). You can also choose to void credits on cancellation.

Can members share credits with family?

For family accounts, credits can be configured as shared (family pool) or individual (each member has their own balance).

How do I handle expired credits complaints?

Staff with appropriate permissions can extend expiry dates or restore credits as a goodwill gesture. Log all restorations with reasons.